Welcome to Foodnirr.com! These terms and conditions outline the rules and regulations for the use of our multi-vendor marketplace located in Saudi Arabia. By accessing this website, we assume you accept these terms and conditions.

1. Introduction

Foodnirr.com acts as an intermediary platform connecting independent vendors (restaurants, grocery stores, etc.) with customers. We facilitate the transaction, but we are not the direct seller of products listed by third-party vendors.

2. User Accounts

  • Accuracy: When you create an account, you must provide accurate and complete information.
  • Security: You are responsible for maintaining the confidentiality of your account and password.
  • Eligibility: Users must be at least 18 years old or under the supervision of a parent or guardian.

3. Purchasing and Payments

  • Orders: All orders are subject to availability and confirmation of the order price.
  • Pricing: While we try to ensure all details and prices are accurate, errors may occur. If we discover an error, we will inform you as soon as possible.
  • Payments: We accept various payment methods (Card, Mada, Apple Pay, or Cash on Delivery where applicable). Payments are processed securely.

4. Delivery and Shipping

  • Delivery Times: Delivery times are estimates and may vary based on the vendor’s location and traffic/weather conditions in Saudi Arabia.
  • Shipping Charges: Shipping fees are calculated at checkout and may vary if ordering from multiple vendors.

5. Returns and Refunds

  • Food Items: Due to the nature of prepared food, returns are generally not accepted unless the product is incorrect or damaged.
  • Groceries/Goods: Non-perishable items may be returned within a specific timeframe (e.g., 24-48 hours) if they are defective or not as described.
  • Refunds: Approved refunds will be processed back to the original payment method or credited to your Foodnirr wallet.

6. Vendor Responsibility

  • Vendors are solely responsible for the quality, safety, and legality of the items they list.
  • Foodnirr is not liable for any health issues arising from the consumption of food provided by third-party vendors.

7. Prohibited Activities

Users are prohibited from:

  • Using the site for any fraudulent or illegal purposes.
  • Attempting to interfere with the website’s security or server.
  • Posting false or misleading reviews about vendors.

8. Limitation of Liability

Foodnirr.com shall not be liable for any indirect, incidental, or consequential damages arising out of the use of our services or products purchased through the platform.

9. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia (KSA).

10. Changes to Terms

We reserve the right to update or modify these terms at any time without prior notice. Continued use of the website after changes implies acceptance of the new terms.